Marcos is a patient at LAFC. He lives in Oconomowoc. Most of his family is in Mexico. He works at a restaurant in Oconomowoc.
Marcos had heart problems. In December, 2024, the LAFC cardiologist ordered a heart monitor for him from Aurora. The monitor detected that his heart stopped for 13 seconds. The cardiology department from Aurora called Marcos to have him come to the ER as soon as possible. Marcos said that he couldn’t afford to miss work, so he couldn’t go to the ER. The Cardiology department called Crystal, a Case Manager at LAFC, hoping that she could convince Marcos to go.
Crystal contacted Marcos to make him aware of how important it was for him to get to the ER. Again, Marcos said that he couldn’t afford to miss work. In addition to his rent in Oconomowoc, he needed to pay for his daughters’ rent and expenses back in Mexico. Crystal wouldn’t take no for an answer. She helped him get past all of the obstacles that were keeping him from going to the hospital including providing transportation, talking through his work concerns, even offering financial assistance for rent if needed. She was willing to do whatever it took to get him to the hospital to have his lifesaving pacemaker surgery.
After receiving his pacemaker, a grateful Marcos returned to the clinic and had his picture taken with Crystal.
March, 2025
